- Guests must carry
a valid ID proof or passport. Passengers without a valid ID will not be allowed
to fly.
- The
waiver form must be filled out and submitted online 24 hours before the
flight. Please complete the wavier
form and upload a copy of your passport in image format only. Access the
form at https://raynawaiver.raynab2b.com/.
- The guest’s valid WhatsApp number is
mandatory for reservations, allowing us to communicate the pickup time and provide any updates
regarding the tour.
- Sharing transfer is not available from Palm jebel Ali, Expo ,Dubai investment Park, Al Maktoum Airport Sharjah and other emirates
- The Balloon
Flights team will share the exact pickup time the day before the tour,
between 7:00 PM and 8:30 PM.
- Be ready at
the pickup location at least 10 minutes before the scheduled time, as any
delay could result in the cancellation of the entire flight.
- The
pick-up and drop-off times for shared transfers can be modified by 30 to
60 minutes, depending on traffic conditions and your location.
- This tour requires minimum 2 guest.
- Children underfive years old and
individuals over 65 years old
will not be permitted to fly.
- The maximum weight limit is 119 kg. Guests exceeding this
limit require pilot approval and will incur an extra charge.
- Pregnant ladies will not be allowed
to fly.
- A 100% NO
SHOW fee applies if a guest cancels the tour at the last moment. No alternate
tour will be arranged, and no refund will be provided.
- All
participants must be in good physical condition and able to climb in and
out of the basket and bend in a brace position during landing. The
company does not accept responsibility for any adverse health conditions,
as guests participate at their own risk.
- Guests with disabilities, including mental health, emotional,
and physical conditions, are not allowed to participate.
- Guests are
not allowed to carry heavy luggage during the activity.
- Anyone under
the influence of alcohol or any other drugs is strictly prohibited from flying.
- Comfortable,
casual clothing is recommended for this activity. Be sure to avoid high
heels and wear comfy shoes or boots instead.
- This
activity is not recommended for individuals with heart conditions, serious
knee problems, back issues, those who have undergone major surgery in the past
six months, or anyone with a fear of heights.
- Balloon flights are subject to weather conditions. The pilot
has full authority to decide whether to proceed with or cancel the flight,
prioritizing guest safety and following flying guidelines. If the flight
is canceled due to bad weather, guests will be offered the next available tour
date or a full refund.
o
Cancellations made at least 48 hours prior to
tour departure are eligible for a 100% refund.
o
Cancellations made within 48 hours of the tour
departure will incur a 100% charge and are not eligible for a refund.
- Location
Address: Balloon flight operation facility, location https://maps.app.goo.gl/psptGCDgnEgNwKct8